At koin25, your personal data is treated with the highest level of care. This policy explains exactly what we collect, why we collect it, and how we keep it secure.
Six core principles that underpin everything we do with your data
Every data transmission between your device and koin25 is protected by bank-grade SSL encryption, keeping your personal and financial information private at all times.
koin25 will never sell, rent, or trade your personal data to third parties for marketing or advertising purposes. Your information belongs to you.
We collect only the data that is strictly necessary to operate your account, process transactions, and comply with our legal and regulatory obligations.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team to exercise any of your data rights.
We use cookies solely to improve your on-site experience and maintain session security. We do not use tracking cookies to build advertising profiles.
Identity documents submitted for KYC verification are stored on encrypted servers with strict access controls and are retained only as long as legally required.
koin25 is committed to protecting the privacy and personal data of every Player who uses our online gaming platform. We recognize that the trust you place in us when you share your personal information is a privilege, not a right, and we take our data-protection responsibilities seriously.
This Policy applies to all personal data processed by koin25 in connection with your use of the Platform, including data collected during account registration, identity verification (KYC), deposits and withdrawals, customer support interactions, and general browsing of our website. It applies to Players based in Indonesia and any other jurisdiction from which access to koin25 is permitted.
This Policy should be read in conjunction with our Terms & Conditions, which govern the overall contractual relationship between you and koin25. In the event of any conflict between this Policy and the Terms & Conditions on a data-protection matter, this Policy shall prevail.
When you register an account on koin25, we collect the following categories of personal data:
To comply with anti-money-laundering (AML) requirements and age-verification obligations, koin25 may request and retain:
koin25 automatically records all financial transactions conducted through your Account, including deposits, withdrawals, bets placed, game results, bonus claims, and promotional interactions. This data is retained for regulatory compliance, fraud prevention, and dispute-resolution purposes.
When you access the Platform, we automatically collect certain technical data, including:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, KTP number, date of birth | Account registration & KYC |
| Contact Data | Email address, phone number | Account communications & support |
| Financial Data | Bank account, e-wallet ID | Deposits, withdrawals, AML compliance |
| Transaction Data | Bet history, deposit records | Regulatory compliance & dispute resolution |
| Technical Data | IP address, device type | Security, fraud prevention & analytics |
| KYC Documents | ID scan, selfie, proof of address | Age & identity verification |
koin25 processes your personal data for the following purposes:
koin25 processes your personal data on the following legal bases:
koin25 may share your personal data with carefully selected third-party service providers who process data on our behalf under binding data-processing agreements. These include:
All third-party processors are contractually required to process your data only for the specific purposes authorized by koin25 and to maintain appropriate technical and organizational security measures.
koin25 may disclose your personal data to government bodies, regulatory authorities, or law-enforcement agencies where required to do so by applicable law, court order, or legitimate regulatory request. In such cases, koin25 will disclose only the minimum data necessary to satisfy the legal obligation and will notify you of the disclosure to the extent permitted by law.
In the event of a merger, acquisition, restructuring, or sale of all or part of koin25's business assets, your personal data may be transferred to the successor entity as part of the transaction. We will notify you of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.
koin25 will never sell, rent, lease, or otherwise commercially exploit your personal data to any third party for their own marketing or advertising purposes. This commitment is absolute and unconditional.
Cookies are small text files placed on your device by the koin25 Platform when you visit our website. They allow the Platform to recognize your device across pages and sessions, enabling core functions such as login session management and security token validation.
You may control or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform effectively. Disabling functional or analytics cookies will not prevent you from accessing the Platform but may result in a reduced user experience.
koin25 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected or to comply with applicable legal, regulatory, and contractual obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal & regulatory obligation |
| KYC identity documents | Duration of account + 5 years after closure | AML compliance requirement |
| Financial transaction records | Duration of account + 7 years after closure | Tax and regulatory reporting |
| Customer support records | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Technical & behavioral logs | 13 months on a rolling basis | Security & fraud prevention |
| Marketing consent records | Until consent withdrawn + 3 years | Proof of lawful processing basis |
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in a manner that prevents re-identification.
koin25 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
While koin25 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying us immediately if you suspect unauthorized access to your Account.
Subject to applicable law, you have the following rights in relation to your personal data held by koin25:
To exercise any of these rights, please contact our data protection team via the live chat or email address provided in Section 14 of this Policy. We will respond to all verified requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.
The koin25 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that an account has been created by or on behalf of a person under 21 years of age, we will immediately suspend the account, delete all associated personal data to the extent permitted by law, and return any real-money deposits to the originating payment method.
If you are a parent or guardian and believe that a minor has registered an account on koin25, please contact our support team immediately so that we can take prompt action.
koin25 operates as an international online gaming platform. Your personal data may be transferred to, stored in, or processed in countries outside Indonesia, including countries where our cloud hosting infrastructure or third-party service providers are located. In all cases, we ensure that such transfers are conducted in accordance with applicable data-protection standards, including the use of contractual safeguards such as standard contractual clauses that impose equivalent data-protection obligations on the receiving party.
Where personal data is transferred to a third country that has not been deemed to provide an adequate level of data protection, koin25 will implement appropriate safeguards — such as data-processing agreements incorporating internationally recognized contractual protections — to ensure that your data remains protected to a standard consistent with this Policy.
koin25 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, or the structure of our business. When material changes are made, we will notify registered Players via email or through a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the Platform after any revision takes effect constitutes your acknowledgment of the updated Policy. We encourage you to review this page periodically to stay informed of how koin25 protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which koin25 processes your personal data, please contact our data protection team through any of the following channels:
Have questions about how koin25 handles your personal information? Our support team is available around the clock. You can also review our full Terms & Conditions or visit the FAQ for quick answers.
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